Trust & support

Returns & Refunds

A documented review process for qualifying transaction issues. Eligibility and outcomes follow the active policy version associated with an order.

Start from your order

Open My LINE, select the order, then choose Report an Issue or Request Cancellation. You can identify the issue, describe what happened, upload private evidence, communicate with LINE and follow the case status.

No automatic promises

Reporting windows, required evidence, return requirements, partial refunds, shipping refunds and cancellation eligibility are configurable and require an active approved policy. Commissioned, custom, fulfilled or already shipped works may be excluded.