The LINE Standard
Confidence through selection,
documentation, and support.
LINE separates factual documentation from guarantees. Every reassurance shown publicly must have a real curatorial, operational, contractual and legal basis.
Selected
Artists, makers and works are curated before publication.
Reviewed
Work information and submitted documentation are reviewed.
Documented
Relevant documentation is retained and associated with the work.
Secure
Payments use approved secure payment providers when configured.
Supported
LINE supports the transaction from purchase through delivery and issue resolution.
Delivered with care
Shipping is coordinated according to the physical requirements of the work.
Authenticity & documentation
Record what exists.
Never imply more.
LINE uses precise factual labels only when supporting information exists. Concerns can be submitted with private evidence and reviewed through the order-linked case system.
Authenticity & documentation ↗Purchase support
A clear route
when something goes wrong.
Qualifying damage, non-delivery, discrepancy, documentation, authenticity, cancellation, return and refund requests remain linked to the order, payment and shipment record.
LINE Purchase Protection ↗Active terms are versioned.
Only ACTIVE, legally reviewed policies may create public promises. Each completed order retains the policy version accepted at checkout, so later changes cannot silently alter past terms.