Selected Artists & Makers
LINE works with selected artists, makers and professional sellers whose identity, practice and submitted works have been reviewed before publication.
LINE Purchase Protection
Collect with
confidence.
LINE supports every qualifying purchase from selection and documentation through payment, delivery and issue resolution—under the policy version accepted with the order.
Documentation & Authenticity Support
Available authorship, provenance, certificate and related documentation is reviewed and associated with qualifying order records.
Secure Payments
Payments use hosted, tokenized provider components. LINE does not store complete card numbers or CVV.
Purchase Support
Qualifying damage, non-delivery, listing discrepancy, documentation and authenticity concerns can be reported from the order record.
Professional Delivery
Packing, crating, insurance where available, carrier handover, customs and specialist delivery are coordinated according to the work.
Issue Resolution
Evidence, messages, decisions, returns and refunds remain linked through an immutable case timeline.
What happens next
Clear support,
without assumptions.
If a qualifying order arrives damaged, does not arrive, or materially differs from its documented listing, contact LINE through your order page. Our team will review the case and coordinate the appropriate resolution under the applicable active policy.
Outcomes are not automatic. Eligibility, evidence, returns, cancellations and refunds depend on the policy version, transaction, jurisdiction and review.
Report an IssueActive public policies
No purchase guarantee is currently active. Operational case support remains available, but guarantee, fixed-window and automatic-refund claims are disabled pending legal and operational approval.