Frequently asked

It is LINE’s order-linked support framework for documentation, secure payment processing, delivery coordination and issue resolution. Eligibility and outcomes follow the active policy version accepted with the order.

Open My LINE, select Support or your order, choose the issue type, describe the problem and upload relevant photos or documents. You can then follow the immutable timeline and communicate with LINE.

Eligible orders may be cancelled before fulfillment begins only where the active cancellation policy allows it. Otherwise, submit a Request Cancellation for review.

No absolute authenticity, money-back, fixed cancellation or automatic-refund promise is made unless a separately approved policy is ACTIVE for the order.

The method is matched to the work and may include professional packing, crating, insurance where available, carrier handover, customs and specialist delivery. Tracking events are shown only from carriers or verified LINE updates.

Card and PayPal details use hosted or tokenized PCI-compliant provider components. LINE does not store raw card numbers or CVV, and the server verifies payment success.